STUDIO POLICIES

CANCELLATION POLICY 

Vita Nova Massage PLLC charges a 100% cancellation fee for any no-shows or cancellations within 24 hours of the scheduled appointment. A credit card on file is required to reserve a session. Late clients will not receive their full time. Sudden illness will require a doctor's note from new clients or regulars who frequently cancel. Getting stuck in general I-5 traffic or forgetting about your appointment cannot be excused. Please plan accordingly. I understand life happens, but as a self-employed massage therapist, I only generate an income when I'm massaging clients. 

SAFETY & SECURITY

Washington State law requires draping during a massage session. Draping and massaging areas such as the chest, stomach, glutes, and inner thighs (adductors), will require additional consent forms. There is no genital massage or perineal massage (massaging tissues between the anus and genitals). Any illicit or sexual innuendos or advances will result in termination of the session and you will be liable for full payment. To keep professional boundaries set by the law, the massage therapist does not fraternize or date their clients. 

All communication between you and the massage therapist, such as conversations during sessions, phone calls, texts, letters, or emails is confidential within constraints of the law. This also applies to any session documentation and intake forms, which will always be secured.

GIFT CERTIFICATE POLICIES

Gift certificates are sold in dollar amounts and cannot be exchanged for cash. In Washington State, gift certificates do not expire unless they were donated to a raffle, auction, etc. The value may expire if the giver intended for the amount to be used on a certain service. An example is if Vita Nova Massage PLLC's rates were to increase, then the gift certificate recipient would have to pay the remaining balance with another form of payment. Gift certificate recipients have to reserve their appointment with a credit card on file per the cancellation policy. Failure to cancel with less than 24 hours notice will result in the gift certificate being forfeited or the card on file is charged. The gift certificate must be presented in person in order to be redeemed or another payment will be needed. A receipt or picture of the certificate does not qualify. Vita Nova Massage PLLC is not responsible for lost or stolen gift certificates. 

VITA NOVA MASSAGE PLLC DOES NOT OFFER REFUNDS.