top of page
FAQ

​DO YOU TAKE HEALTH INSURANCE? 

I do not bill health insurance. I accept credit/debit cards, cash, checks from established clients, and FSA/HSA cards. Superbills are provided at the end of each month (except December, when they are sent before the holidays). Please obtain a medical prescription from your doctor that includes diagnostic codes, ICD-10-PCS for therapeutic massage, and the number of allowed treatments. It is outside my scope to diagnose, and I cannot add this information to the receipt unless I receive the prescription via email before your session. Please review your insurance coverage annually, as I am not responsible for denied reimbursements.

​

DO YOU TALK A LOT?
Before every massage, we discuss your massage preferences, goals, and any areas to avoid or modify around health conditions. Regarding the initial paperwork, I will ask how much communication you prefer. Generally, I will check in periodically to ensure my client's comfort throughout the massage. Some conversations can help a client settle into the session, but I encourage all my clients to enjoy their session in silence. It allows me to be more intuitive. Some clients seek an engaging massage therapist, meaning they will tell clients to breathe or to contract a muscle and hold certain positions. I prefer my clients to zone out and let me do most of the work. In the future, I would love to get trained in breathwork and sports massage styles that involve more communication, but I feel my best now in silence.
​

​

​DO YOU OFFER PEDIATRIC MASSAGE? 

I am not accepting any more clients under the age of 18. Pediatric massage is a specialty on its own. And my work is evolving to be more intimate yet therapeutic. In my practice, I may sit, stand, kneel, or get under a client for certain styles of massage and bodywork. I would not be comfortable using this on a minor. 

​

IS YOUR STUDIO ADA ACCESSIBLE?
My location is stair-access only, but because I'm on the main floor, I have an ADA ramp for the front entrance's porch steps. My studio is next to ADA-accessible restrooms, and I have an electric ADA-accessible massage table. For more information on the entryway and table dimensions or specialized cushions I offer, click here.

​

DO YOU OFFER MOBILE MASSAGE OR CHAIR MASSAGE?
I only provide table massage therapy at my office. My specialized table and cushions allow clients to receive massages lying on their back, stomach, sides, or sitting. 


DO YOU OFFER COUPLES MASSAGES?
Currently, I am unable to because I am a one-woman operation. 

​

IS YOUR BUILDING SCENT-FREE? 

Other practitioners in the building sometimes burn incense and diffuse essential oils. I use essential oil sprays and drops on hot towels or under the face rest. Generally, it is manageable, and scents from the rest of the building don't travel into my studio. When you complete your online paperwork, please list any allergies or sensitivities. I can always provide a scent-free and hypoallergenic session. Please let me know if there are any changes as I try to keep the room's scent or non-scent set to your preferences before arriving. ​

​

DO YOU REQUIRE A DRAPE?

Draping styles vary around the world, but in Washington State, draping is mandatory, and the genitals must remain covered. Consent is required for certain draping and massage techniques. Toni and the client will discuss draping preferences before the session to ensure mutual trust and comfort. During the massage, Toni will periodically check in to ensure the client’s comfort. The client can request to adjust the draping to a more conservative style at any time.

Annual written consent is required for modified draping before the session, or if a client wishes to switch from conservative to modest draping. Depending on the client and the type of massage, including those involving movement or stretching, Toni may use more conservative draping.

There is no genital or perineal massage (massage of the tissues between the anus and genitals). Any illicit or sexual comments or behavior will result in immediate termination of the session, and the client will be liable for full payment. To maintain professional boundaries set by law, the massage therapist does not date clients.

HOW DO I BOOK AN APPOINTMENT?

Due to a full schedule with regular clientele, I am no longer able to book appointments by phone, email, or text. If you have any questions, please email me at toni@vitanovamassage.com. I will respond within 1-3 business days, Monday through Thursday, 8 AM - 4 PM. I recommend booking appointments at least two months in advance, as availability can be limited. A credit card is required to reserve a session, and new clients must pay a 50% deposit for their first appointment.

Cancellations, no-shows, rescheduling, refusal to complete required paperwork, inappropriate behavior, or requests to shorten the session within 48 hours will incur the full charge for the scheduled service. There are no exceptions unless you can find someone to take your appointment. Unforeseen cancellations result in significant loss to my business.

Please bring a valid state-issued ID for verification and arrive 10 minutes early to allow time for parking, restroom use, and to relax in the waiting area. First-time clients should text (253) 455-3491 upon arrival, and I will greet you shortly. Thank you for your patience.

DO I HAVE TO COMPLETE ANY PAPERWORK?

In Washington State, massage therapy falls under healthcare. It is required to collect your name, address, birth date, consent, and information about your health. If the link isn't working, please let me know asap. Your session may get rescheduled if it's not completed 72 hours before your appointment. For new clients, it's due same day when you book your first appointment, or it will get canceled. I need to make sure I am the right fit. New allergies or sensitivities to lotions and oils may not get substituted without enough notice. All fields require an answer, or it will not submit. New paperwork gets requested from existing clientele annually or if you've a had a significant change to your health. It ensures that we are aware of any health and studio policy changes. Before seeking massage therapy, consult your doctor, especially if you have a health condition, recent injury, or surgery. 

​

​

VitaNovaMassage_8-7-24_2.jpg
THE LINKS
final_edited_edited.png
  • Facebook
  • Instagram
  • TikTok
NEWSLETTER
SUBSCRIPTION

RECEIVE PERIODIC TIPS ON CURRENT PAIN SCIENCE AND ANY STUDIO UPDATES.

I PROMISE NOT TO SPAM YOU.

you're subscribed!

 VITA NOVA MASSAGE PLLC • 223 N YAKIMA AVE, TACOMA, WA, 98403

​

ANTONIETTA RAMIREZ, LMT, CREDENTIAL #:MA60651647

​

HOURS OF OPERATION: MON-THU 8:00 AM- 4:00 PM  

BY APPOINTMENT ONLY. NO WALK-INS.

​

(253)-455-3491 TONI@VITANOVAMASSAGE.COM

Vita Nova Massage does not knowingly sell personal information. The following link is posted to help meet privacy regulations such as the CCPA:

bottom of page