FAQ

HOW DO I BOOK AN APPOINTMENT?

Due to regular clientele, I no longer have time to book appointments by phone, email, or text. If you have questions, please send me a message. I will respond within two business days. A credit card is required on file to reserve a session. New clients are required to prepay for their first session. I will contact you at the end of the day for authorization to charge the card on file. ​No-shows or cancellations within 48 hours of the scheduled appointment get charged the entire original service amount. And this includes rescheduling or wanting to shorten your session. Being over 30 minutes late or inappropriate is an automatically charged cancellation. There is an exception if YOU can find someone to take your appointment. I am a sole practitioner. I only generate an income when I’m giving massages. Unforeseen cancellations are a huge loss to my business.

When scheduling, only acknowledge the service title duration. The duration listed next to the price includes a buffer to clean and sanitize the studio between sessions. Bring a state identification card for verification and arrive 5-15 minutes early to find parking, use the restroom, and relax in the waiting area. First-time new clients, please text (253)-455-3491 upon arrival. I will then shortly greet you. I appreciate your patience! 

DO I HAVE TO COMPLETE ANY PAPERWORK?

In Washington State, massage therapy falls under healthcare. Legally, I have to collect your name, address, birth date, consent, and information about your health. If the link isn't working, please let me know. Your session gets rescheduled if you don't complete it three days before the appointment. New allergies or sensitivities to lotions and oils may not be substituted if not given enough notice. All fields require an answer, or it will not submit. Before seeking massage therapy, always consult your doctor first, especially if you have a health condition, recent injury, or surgery. It only needs to be completed once by new clients. New paperwork gets requested from existing clientele on occasion. It ensures that we are aware of any health and studio policy changes.

DO YOU TAKE HEALTH INSURANCE?
I only accept credit/debit cards, cash, checks from established clients, and FSA/HSA cards. Vita Nova Massage is not in-network with health insurance. Medical referrals sent via email are accepted. I can provide reimbursement receipts. Always check your coverage before booking as I am not responsible for any denied re-payments. 

IS YOUR STUDIO ADA ACCESSIBLE?
Unfortunately, at this time, my location is stair access only. 

DO YOU OFFER MOBILE MASSAGE OR CHAIR MASSAGE?
I only provide massage therapy at my office. I can offer chair massages for clients who cannot lay on their back, stomach, or side for long periods. My rates would be the same. 
 
DO YOU OFFER COUPLES MASSAGES?
Currently, I am unable to because I'm a one-woman operation. 

IS YOUR BUILDING SCENT-FREE? 

Practitioners in the building, including myself, burn incense and use essential oils. I promise it is not overwhelming. When you complete your online paperwork, please list any allergies or sensitivities. With enough notice of paperwork completion, I can make accommodations in my studio. 

DO YOU REQUIRE A DRAPE?
In Washington State, draping is mandatory. Some places offer a large towel for the body or small ones to cover private areas. In my space, I use a sheet and blanket. No exceptions.