CANCELLATION POLICY

Please respect my time as I charge a 100% cancellation fee for no show or no call within 24 hours of your scheduled session and clients who are late might not receive their full time. Sudden illness will require a doctor's note from new clients or regulars who frequently cancel. Getting stuck in general I-5 traffic or forgetting about your appointment cannot be excused, so please plan accordingly. I understand that life happens, but as a self-employed massage therapist, I only generate an income when I'm massaging clients. 

UPDATED 7/11/20

 SAFETY AND SECURITY 

WA State Law requires draping during a massage session. Massaging areas such as the chest, stomach, and glutes will require additional consent forms. There is no genital massage or perineal massage (massaging the tissues between the anus and genitals) and any illicit or sexual innuendos or advances will result in termination of the session and you will be liable for full payment of the session. To keep professional boundaries set by the law, the massage therapist does not fraternize or date their clients.
 

​All communication between you and the massage therapist, such as conversation during sessions, phone calls, texts, letters, or e-mails is confidential within constraints of the law. This also applies to any session documentation and intake forms, which will always be secured. Any information collected from you through this website will only be used to personalize your experience, book sessions, and send periodic newsletters/updates. Vita Nova Massage does not disclose any information to outside parties. By using this site, you consent to its privacy policy. Updated 7/11/20

GIFT CERTIFICATE POLICIES

Gift certificates are sold in dollar amounts and cannot be exchanged for cash. In Washington state, gift certificates do not expire unless they were donated to a raffle, auction, etc. The value may, if the giver intended for the amount to be used for a certain service, meaning if my rates change and if the recipient waits a year or longer to use it then they will have to pay any remaining balance via card or cash (I promise this doesn't happen often). If you have received a gift certificate, you still have to reserve the appointment with a credit card on file, because I need to check the authenticity of the certificate at checkout. If you forget it or lose it (a receipt of purchase and/or a picture of the gift certificate does not qualify as a gift certificate), then you will have to pay with card or cash. You wouldn't go to a store or restaurant demanding free merchandise and food without having the actual gift card... same applies here. Any cancellations made without 24 hours notice or no-shows will result in the gift certificate amount being forfeited instead of your card being charged. Thank you for understanding. 

GET IN TOUCH WITH TONI 

TONI@VITANOVAMASSAGE.COM

(253)-455-3491 (TEXT)

TUE, THU 10 AM-7PM, WED, FRI 10AM-5PM

 BY APPOINTMENT ONLY 

VITA NOVA MASSAGE PLLC   1011 SOUTH L ST, TACOMA, WA 98405

Antonietta Ramirez, LMT Credential #: MA60651647    POLICIES     FAQ